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Terms & Conditions
Terms & Conditions
Terms of sale
DELIVERY DEADLINES AND COSTS
NEWS On purchases equal or exceed 250Euros, shipping is free for mainland Spain and the Balearics (except Portugal), NEWS in order to lower the amount is fixed throughout Spain: 15 Euros.
NEWS Or if you prefer, you can pick up their orders at our physical store located in the industrial area of the Alcazares, Nave 8B.
Delivery times specified in the articles are approximate. Delivery time is approximately 3 to 5 working days.
In case of purchase of many products means that the delivery that counts is the longest all products. If possible, give the buyer the option to send the articles already available and in another shipment the rest. Must be paid before the entire order.
If within 7 days after the delivery period indicated article has not yet been sent from our store the buyer is entitled to immediate repayment of the amount paid, including expenses. The refund will be made with the same method payment to be made the purchase.
PAYMENT METHOD
orders to send all over Spain are only processed upon receipt of full payment of amount, no exceptions. In no other case will be accepted through payment not included in the list below:
a deposit may be paid for in store pickup orders (50% the total). NEWS
NEWS 1. TRANSFER to our bank account (or cash income)
Once the request, data provided by email banking resources to perform the transfer of the amount of order. This system is safer than already exists for the buyer must not provide any data bank or card credit.
NEWS 2. CREDIT / DEBIT
Once the order the user is directed to our system with SSL security 1024Bits, and must include data on the card credit that requested. ILUCOM ENGINEERING, S.L. does not collect any information from your card credit. Some cards require additional secret keys to operate on the Internet for more information consult your bank or box.
NEWS 3. PAYPAL
is the system of payment by credit card from Ebay, one of the most widespread of the world. You can register by clicking on the following link .
FORMS OF DELIVERY
NEWS COLLECTION IN OUR STORE:
Not load any additional cost. You can collect your purchase when we contact you at the following address:
ILUCOM INGENIERIA, SL Ctra
Torre-Pacheco, Km2, Nave 8B
Tel: +34 968 583244
NEWS DISPATCH TO MAINLAND AND ISLANDS:
Delivery Address by transport agency.
FREE SHIPPING ON PURCHASES FROM 250 EUROS (only Peninsular Spain and Balearic Islands). For purchases of lesser amount is billed the flat rate all over Spain: 15 Euros.
It is important that the shipping address is correct and complete. We are not responsible for the costs return of goods that could not be delivered to the recipient
NEWS DISPATCH A style tech & gadgets
Delivery Address by transport agency. The delivery time of 4-7 working days, but may increase at certain times or dates for the excess traffic customs, weather, etc. .. in these cases the time may increase in several weeks.
Products sent to these communities are exempt from 16% VAT. The prices of products in store include VAT to discount it should select in the shopping cart ZONE ATTORNEY: Canary Islands, Ceuta and Melilla.
Shipping costs include costs charged the SAD (Single Customs Document), but does not include taxes or fees as IGIC to be paid on arrival.
NEWS It is essential to provide us the CIF or NIF address.
NEWS sent to Portugal
Delivery Address by transport agency.
It is important that the shipping address is correct and complete. We are not responsible for the costs incurred in returning goods that could not be delivered to the recipient.
The amount of postage varies with the volume and weight of items purchased. The amount is automatically updated when add an item to the shopping cart.
NEWS DISPATCH A MEMBER COUNTRIES U.E. (except Portugal)
Package Delivery by International Post Office. Delivery times may be affected certain times or dates for the overflow traffic from the Customs.
It is important that the shipping address is correct and complete. We are not responsible for the costs return of goods that could not be delivered to the recipient.
The amount of postage varies with the volume and weight of items purchased, being equal for all EU destinations. The amount is automatically updated when you add an item to the shopping cart.
PERFORMANCE GUARANTEE
All items we sell are brand new and with manufacturer's warranty NEWS 2 years (except bulbs, fluorescent components of this nature in general)
For the duration of the warranty, you must retain all documentation of the apparatus in addition to a customer who sent you.
NEWS In case of failure of a device within the first 10 days from the date of receipt, first must inform us by phone or in NEWS INFO @ ILUCOM: COM of the problem, once authorized, you must send in their original packaging our direction, then proceeds to assess the damage and after discovering that it is this device manufacturing defect will be replaced by another like it. The costs will be timely paid to the buyer.
If it is determined that the damage was caused by improper use, all costs shall be borne the buyer.
RETURNS NOT BE ADMITTED TO HAVE NOT BEEN PREVIOUSLY APPROVED. RETURNS WILL BE ACCEPTED ONLY IN YOUR ORIGINAL PACKAGING.
NEWS In case of failure after 10 days of delivery , to make use of the guarantee should contact the manufacturer who is who has the technical service, both the direction and the contact telephone number of the documentation listed in attached to the device.
WARRANTY OF BREAKS
All shipments are packed tightly but can sometimes rupture article or any of its parties.
NEWS WHAT TO DO WHEN THE BUYER RECEIVES THE DAMAGED ARTICLE TRANSPORTATION
NEWS should be communicated within 24 hours from the date of receipt of shipment.
The buyer must send an email to info@ilucom.com where should contain the following information:
NEWS Ordernumber, review the problem and photos of article or broken or damaged piece. The photographs are essential for us to check the veracity of the incident.
Once tested and accepted we will contact the buyer stating the next steps. The NO buyer is responsible for any expenses resulting from the resolution of the impact once recognized by us.
CANCELLATION GUARANTEE / RETURN
NEWS If you are not satisfied with your purchase, you may return the item or items given the following conditions:
Must be reported by email to info@luciluz.es, where it must include the Order No., date and reference item or items you want to return.
Returns only accept previously reported and approved. You will be duly informed of the steps follow.
NEWS The maximum period is 7 days from the date of receipt.
The article must be returned NEWS in perfect condition in its original packaging , this will be checked at welcome in our store.
The cost of mailing NEWS repayment are by the buyer. Also, NEWS is not paid any expenses, nor sending origin or method of payment.
IMPORTANT: If a purchase is sent back with postage prepaid (the buyer did not pay any shipping cost) will be deducted value of the product / s return / s the exact amount of that size.
Upon receipt of the goods and reviewed, NEWS proceeds to the repayment of the amount for payment procedure that made the purchase.
DELIVERY DEADLINES AND COSTS
NEWS On purchases equal or exceed 250Euros, shipping is free for mainland Spain and the Balearics (except Portugal), NEWS in order to lower the amount is fixed throughout Spain: 15 Euros.
NEWS Or if you prefer, you can pick up their orders at our physical store located in the industrial area of the Alcazares, Nave 8B.
Delivery times specified in the articles are approximate. Delivery time is approximately 3 to 5 working days.
In case of purchase of many products means that the delivery that counts is the longest all products. If possible, give the buyer the option to send the articles already available and in another shipment the rest. Must be paid before the entire order.
If within 7 days after the delivery period indicated article has not yet been sent from our store the buyer is entitled to immediate repayment of the amount paid, including expenses. The refund will be made with the same method payment to be made the purchase.
PAYMENT METHOD
orders to send all over Spain are only processed upon receipt of full payment of amount, no exceptions. In no other case will be accepted through payment not included in the list below:
a deposit may be paid for in store pickup orders (50% the total). NEWS
NEWS 1. TRANSFER to our bank account (or cash income)
Once the request, data provided by email banking resources to perform the transfer of the amount of order. This system is safer than already exists for the buyer must not provide any data bank or card credit.
NEWS 2. CREDIT / DEBIT
Once the order the user is directed to our system with SSL security 1024Bits, and must include data on the card credit that requested. ILUCOM ENGINEERING, S.L. does not collect any information from your card credit. Some cards require additional secret keys to operate on the Internet for more information consult your bank or box.
NEWS 3. PAYPAL
is the system of payment by credit card from Ebay, one of the most widespread of the world. You can register by clicking on the following link .
FORMS OF DELIVERY
NEWS COLLECTION IN OUR STORE:
Not load any additional cost. You can collect your purchase when we contact you at the following address:
ILUCOM INGENIERIA, SL Ctra
Torre-Pacheco, Km2, Nave 8B
Tel: +34 968 583244
NEWS DISPATCH TO MAINLAND AND ISLANDS:
Delivery Address by transport agency.
FREE SHIPPING ON PURCHASES FROM 250 EUROS (only Peninsular Spain and Balearic Islands). For purchases of lesser amount is billed the flat rate all over Spain: 15 Euros.
It is important that the shipping address is correct and complete. We are not responsible for the costs return of goods that could not be delivered to the recipient
NEWS DISPATCH A style tech & gadgets
Delivery Address by transport agency. The delivery time of 4-7 working days, but may increase at certain times or dates for the excess traffic customs, weather, etc. .. in these cases the time may increase in several weeks.
Products sent to these communities are exempt from 16% VAT. The prices of products in store include VAT to discount it should select in the shopping cart ZONE ATTORNEY: Canary Islands, Ceuta and Melilla.
Shipping costs include costs charged the SAD (Single Customs Document), but does not include taxes or fees as IGIC to be paid on arrival.
NEWS It is essential to provide us the CIF or NIF address.
NEWS sent to Portugal
Delivery Address by transport agency.
It is important that the shipping address is correct and complete. We are not responsible for the costs incurred in returning goods that could not be delivered to the recipient.
The amount of postage varies with the volume and weight of items purchased. The amount is automatically updated when add an item to the shopping cart.
NEWS DISPATCH A MEMBER COUNTRIES U.E. (except Portugal)
Package Delivery by International Post Office. Delivery times may be affected certain times or dates for the overflow traffic from the Customs.
It is important that the shipping address is correct and complete. We are not responsible for the costs return of goods that could not be delivered to the recipient.
The amount of postage varies with the volume and weight of items purchased, being equal for all EU destinations. The amount is automatically updated when you add an item to the shopping cart.
PERFORMANCE GUARANTEE
All items we sell are brand new and with manufacturer's warranty NEWS 2 years (except bulbs, fluorescent components of this nature in general)
For the duration of the warranty, you must retain all documentation of the apparatus in addition to a customer who sent you.
NEWS In case of failure of a device within the first 10 days from the date of receipt, first must inform us by phone or in NEWS INFO @ ILUCOM: COM of the problem, once authorized, you must send in their original packaging our direction, then proceeds to assess the damage and after discovering that it is this device manufacturing defect will be replaced by another like it. The costs will be timely paid to the buyer.
If it is determined that the damage was caused by improper use, all costs shall be borne the buyer.
RETURNS NOT BE ADMITTED TO HAVE NOT BEEN PREVIOUSLY APPROVED. RETURNS WILL BE ACCEPTED ONLY IN YOUR ORIGINAL PACKAGING.
NEWS In case of failure after 10 days of delivery , to make use of the guarantee should contact the manufacturer who is who has the technical service, both the direction and the contact telephone number of the documentation listed in attached to the device.
WARRANTY OF BREAKS
All shipments are packed tightly but can sometimes rupture article or any of its parties.
NEWS WHAT TO DO WHEN THE BUYER RECEIVES THE DAMAGED ARTICLE TRANSPORTATION
NEWS should be communicated within 24 hours from the date of receipt of shipment.
The buyer must send an email to info@ilucom.com where should contain the following information:
NEWS Ordernumber, review the problem and photos of article or broken or damaged piece. The photographs are essential for us to check the veracity of the incident.
Once tested and accepted we will contact the buyer stating the next steps. The NO buyer is responsible for any expenses resulting from the resolution of the impact once recognized by us.
CANCELLATION GUARANTEE / RETURN
NEWS If you are not satisfied with your purchase, you may return the item or items given the following conditions:
Must be reported by email to info@luciluz.es, where it must include the Order No., date and reference item or items you want to return.
Returns only accept previously reported and approved. You will be duly informed of the steps follow.
NEWS The maximum period is 7 days from the date of receipt.
The article must be returned NEWS in perfect condition in its original packaging , this will be checked at welcome in our store.
The cost of mailing NEWS repayment are by the buyer. Also, NEWS is not paid any expenses, nor sending origin or method of payment.
IMPORTANT: If a purchase is sent back with postage prepaid (the buyer did not pay any shipping cost) will be deducted value of the product / s return / s the exact amount of that size.
Upon receipt of the goods and reviewed, NEWS proceeds to the repayment of the amount for payment procedure that made the purchase.
